FAQ's While Using SIDEARM

Easy fixes that can make your SIDEARM experience a much smoother one.

Below are some common problems that clients come across when using SIDEARM. Here are a few easy fixes that can prevent these problems and save you a lot of hassle.



My story has different formatting than I intended. What can I do to prevent this?

When you create a story, and you don’t write it in the back end of the site, be careful on how you copy and paste. There are three (3) different paste buttons in your editor: the regular paste button, the paste as plain text button, and the paste from word button. We recommend that you use the paste as plain text button (the middle one) and format the text in the editor in the back end of your site. This will remove any unwanted formatting that Microsoft Word or another program has added.



The picture I put in my story doesn’t show up. What did I do wrong?

When you put a picture in a story, make sure you have uploaded it to the back end of the site and use the media objects button to insert an image. If you just copy and paste the image, it will not show up on your site.





All the rosters and schedules for the 2010 season don’t show up on the front end. Why is this?

When creating a season, make sure you enter a start date for this season. We recommend that you use 1/1/2010 for the start of the 2010 season and 7/1/2009 for the 2009-2010 season.


Also, make sure your rosters and schedules are set to current, and your links are built to the current roster or schedule.











I cannot link to my sport file or story; it keeps linking to a different one. How do I fix this?

When creating a sport file, do not rename the Filename, leave it the computer generated name. When you name your own sport files or stories, you run the risk of naming two sport files or stories the same name. If you have two different sport files named facilities, when you try to link to the facilities sport file, the server will not know which one to show.



If you have any problems or concerns that you need assistance with, feel free to contact SIDEARM support using the ticketing system at www.sidearmsports.com/submit_ticket.aspx